General Return Policies
1. Returns must be raised within 24hours(from the signed time) after you receive the package and made within 7 days of receiving orders.
2. We don't accept refunds for customize costume, our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order.
3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund. Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
Please make a careful decision.
Specific Policies for Our Dresses
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.
- Unpaid orders will be cancelled automatically after 5 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders that are not paid within 120 hours will be canceled automatically by our system.